Refund Policy

Last Updated:17/02/2026

Thank you for choosing EpicTVBox. We are committed to providing high-quality service and customer satisfaction. Please read our refund policy carefully before purchasing.

1. Eligibility for Refunds

Refund requests will only be considered if they meet the following conditions:

  • The request is submitted within 24 hours of purchase.
  • The customer provides clear and valid proof of the issue.
  • The issue is related to a technical problem from our side that cannot be resolved by our support team.
  • Full and accurate details are provided, including order information and a clear description of the problem.

Refunds will not be granted without proper explanation or supporting evidence.

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Customer changes their mind after purchase.
  • Incompatibility with customer device that was not verified before purchase.
  • Failure to follow setup instructions.
  • Service interruptions caused by customer internet connection.
  • Incorrect information provided during checkout.

We strongly recommend contacting our support team before purchasing if you are unsure about compatibility.

3. Refund Process

If your refund request meets the eligibility criteria:

  • Our team will review your request.
  • You may be asked to provide additional details or screenshots.
  • Once approved, the refund will be processed within 1 business day.

Please note:

  • Refund processing time may vary depending on your payment provider.
  • We are not responsible for additional transaction or currency conversion fees charged by your bank or payment processor.

4. Contact Us

To request a refund, please contact us with:

  • Your full name
  • Order ID
  • Payment method used
  • Detailed explanation of the issue
  • Proof (screenshots or video if applicable)

Contact Email:sami.youssefpto1@gmail.com

Our support team is available 24/7 to assist you.

5. Final Decision

EpicTVBox reserves the right to approve or deny refund requests based on the evaluation of the provided information and compliance with this policy.