Refund & Satisfaction Policy
Last updated: 09/02/2026
At Epictvbox.com, customer satisfaction is our top priority. We believe in transparency, fairness, and trust. This policy is designed to ensure that every client feels safe, respected, and confident when using our services.
1. Our Commitment to You
We are committed to delivering a reliable and high-quality service. If, for any valid reason, you are not satisfied, we encourage you to contact us. Every request is reviewed seriously, fairly, and individually.
2. Refund Eligibility
A refund request may be accepted if:
- The issue is genuine and clearly explained
- The request is submitted with valid proof (screenshots, videos, or clear technical details)
- The issue is not caused by unsupported devices, user misconfiguration, or third-party apps beyond our control
If your request meets these conditions, we will take immediate action.
3. Resolution Options (Your Choice)
Once your request is validated, you decide how we proceed. You may choose:
- ✅ An immediate refund
- ✅ An alternative or replacement service
- ✅ An extra service or extended access at no additional cost
Your satisfaction matters more to us than a single transaction.
4. Refund Processing Time
Approved refunds are processed immediately after validation.
The time for the funds to appear in your account may depend on your payment provider.
5. Fair Use & Transparency
To maintain fairness for all users:
- Refunds cannot be issued for services that have been fully used or abused
- Repeated refund requests without valid reasons may be declined
- Requests made without proof or clear explanation may not be accepted
This allows us to continue offering honest and high-quality service to all clients.
6. Your Rights as a Client
As our client, you have the right to:
- Clear communication and respectful support
- A fair review of your request
- A transparent explanation of any decision
- A solution that prioritizes your satisfaction
7. We’re Here to Help
If you experience any issue, please contact us before leaving negative feedback. Most problems are resolved quickly when communicated clearly, and we are always happy to help.
📧 Contact Email:sami.youssefpto1@gmail.com
Final Note
Your trust is extremely important to us. We do not believe in hiding behind complicated policies. If something goes wrong and your request is valid, we will make it right.
